Privacy Policy

Last updated: 2026-07-08

1. Introduction

Elbowsshrefine Ltd ("we", "us", "our", or "Company") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in relation to our website and services.

2. Who We Are

Data Controller: Elbowsshrefine Ltd, Company No. 15784693, VAT No. GB 428 7159 64, 10 Downing Street, London, SW1A 2AA, United Kingdom.

Contact: info@elbowsshrefine.world or +44 20 7946 0958

3. What Personal Data We Collect

We collect personal data you provide directly:

• Order Information: Name, phone number, delivery address
• Contact Information: Email address, message content (when using contact form)
• Technical Information: IP address, browser type, pages visited (via cookies and analytics)

4. Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

• Contract: To fulfill your order and delivery
• Legitimate Interest: To improve our website and customer service
• Consent: For marketing communications (you can opt out anytime)
• Legal Obligation: To comply with tax and regulatory requirements

5. How We Use Your Data

We use your personal data for:

• Processing and fulfilling your order
• Confirming delivery and payment details via phone call
• Responding to your inquiries and customer support
• Improving our website and services
• Complying with legal and tax obligations
• Analytics and website performance (Google Analytics with anonymised IP)

6. Cookies and Tracking

We use cookies to:

• Essential: Remember your cookie preferences, security
• Analytics: Google Analytics (with consent)
• Marketing: Google Ads remarketing (with consent)

You can manage cookie preferences via our Cookie Settings button.

7. Third-Party Services

We use the following third-party services:

• Google Analytics: Website analytics (privacy policy: google.com/policies/privacy)
• Google Ads: Remarketing and advertising (privacy policy: google.com/policies/privacy)
• Courier Partner: Delivery service provider (subject to their privacy terms)

8. Data Retention

We retain personal data for:

• Order Data: 6 years (for tax and legal compliance)
• Contact Inquiries: 2 years
• Analytics: 26 months (Google default)
• Cookie Data: As per your preferences

9. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion (subject to legal obligations)
• Restrict Processing: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Opt out of marketing or analytics

To exercise these rights, contact: info@elbowsshrefine.world

10. International Data Transfers

Your data is processed and stored in the United Kingdom. If transferred outside the UK/EU, we ensure appropriate safeguards are in place.

11. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

12. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

13. Supervisory Authority

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Contact: www.ico.org.uk | Phone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website constitutes your acceptance of the updated policy.

15. Contact Us

For privacy inquiries, contact us at:

Elbowsshrefine Ltd
10 Downing Street, London, SW1A 2AA
Phone: +44 20 7946 0958
Email: info@elbowsshrefine.world